5 /5
Rating
★
★
★
★
★
Clay’s has always been a favorite for special cakes that also taste delicious. But this year for my son’s 3rd birthday, Clay’s went above and beyond and surpassed my expectations with their kindness and customer service. My son was hospitalized with the flu the day before his party. I called Clay’s to ask if we could postpone the order, knowing that it was beyond the timeframe for cancellations for a custom order. Sarah was so kind and went out of her way to talk to Denise and make an exception. They gave me a full refund for the cake, even though it had already been baked that morning. Other businesses would not take your special family circumstances into account when they have a cancellati...