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"Front desk staff was unprofessional and rude, did not consider any of our complaints! Stayed for 4 days and took 2 days to get more towels for our room only had 2 for 2 adults and a 4 day stay) pathetic. Shower drain didn’t drain, clogged the first night and maintenance never came to fix it. The restaurant attached is atrocious!! Took 30min just to get acknowledged for a glass of water and then 1 hour to get food. Food was TERRIBLE! Tasteless, unseasoned, bland. DO NOT EAT HERE EVEN IF ITS FREE!"
Phone: (+1)7083544200
Address: 6201 Joliet Rd, 60525, Countryside, US, United States
City: Countryside
Website: https://www.ihg.com/holidayinn/hotels/us/en/countryside/chilg/hoteldetail
Dishes: 0
Amenities: 4
Categories: 4
Reviews: 1504
Ok, the night desk worker was great. But come morning time.... Things change. It 's a Saturday morning, I 'm waiting for breakfast, thinking that for $220.00 I will get a complimentary breakfast. Nope. I go to the breakfast area and there 's a small sign saying that the horrible breakfast buffet is 15.99 per adult. Unless you are given a breakfast voucher. Which no worker there on this morning had anything to say about them. I 'm with my 73 year old mother, it 's her birthday today, and we go to get our things and leave but the cleaning lady is literally pouring soapy water onto the floor and using towels to soak it up to clean it. It was so slippery we both almost fell. My ma went to ask th...
This hotel was decent. I was happy with the rooms, they were clean and updated however both the pools looked they haven’t been scrubbed in a long time, there was build up around the tiles which was a little disappointing because it’s a great size and otherwise nice, the water in both pools were very warm so that was a plus. Update they have charged my account an additional 190.09 for a second day claiming I was in the room “well after check out” which is completely false I handed my room keys directly to the front desk lady and checked out before 11am now I have to go through customer service to get a refund !
Not recommended staff was rude, did hove phone in room No one include manager consider any of our complaints! Stayed for 2 days telling them have bad smell have gas smell No one take an action to even come and check . I have called manager Paul 5 times and left my number to call me back I came to his office earlier 10 am afternoon 2 pm but never show up or talk to me Speaker of wedding party very loud No baby bed crip Took 1 hour just to get acknowledged for a glass of water Don’t book here again When I asked for them to change room They said call police or check out
To me this hotel has gone down in customer service. The rooms are nice. But the customer service and changes they've done to hotel have dropped since 2022. The staff was alot friendlier plus had working computer and printer to do work on. My last stay at the beginning of june the service was lacking plus when needing to use the computer. Couldn't print anything out and they didn't know how to fix it. I would still come here when need the rest due to pricing is better than other hotels right now. Just hope the customer service gets better
Front desk staff was unprofessional and rude, did not consider any of our complaints! Stayed for 4 days and took 2 days to get more towels for our room only had 2 for 2 adults and a 4 day stay) pathetic. Shower drain didn’t drain, clogged the first night and maintenance never came to fix it. The restaurant attached is atrocious!! Took 30min just to get acknowledged for a glass of water and then 1 hour to get food. Food was TERRIBLE! Tasteless, unseasoned, bland. DO NOT EAT HERE EVEN IF ITS FREE!
