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"Absolutely terrible service. We waited over 25 minutes for a cheeseburger and Fillet of fish. Clearly, they prioritise the delivery drivers over shop customers. Terrible service. Definitely would not recommend."
Phone: (+44)19145547
Address: 5 King Street, South Tyneside, United Kingdom
City: South Tyneside
Dishes: 0
Amenities: 1
Categories: 5
Reviews: 1504
Ordered for collection, half the food was missing. Spoke to manager on the phone who asked for me to come back and would give us the missing items (fries). Got there and issued with the fries. As I had not ate my meal (chicken nuggets) due to fact I had been in the car back and forth to McDonald's for their error I asked if I could get fresh nuggets. The managers response to this was for me to further drive home then back with the nuggets and she will replace them. So now I'm sat here after 40 mins in the car with stone cold nuggets but at least the chips are warm.
Visiting from America, wanted to try a British McDonald's as I know other countries have interesting menus. Absolutely awful location corporate really needs to come in and clean this up. Filthy tables and floors, food not warm and made very messy, no ice in drinks, mad busy the entire time, and overall just not very nice. Full of wasters and idiots, not a nice place for families. We felt unwell after eating there.
How can you miss an entire meal off an order for delivery? They managed to this twice now. So you have to order the meal separately and wait for it to be delivered. Food is often cold when delivered, fries half full and drinks cups were empty on one occasion. Staff are absolutely useless compared to other macdonalds I’ve been to, such a shame.
Absolutely chronic place. Never gets an order correct. Misses allsorts and jumbles everything up. Have these people had no training. What a waste of 35 quid. Still cold even though I went in and ordered to takeaway. What a shambles, Never again
Absolutely terrible service. We waited over 25 minutes for a cheeseburger and Fillet of fish. Clearly, they prioritise the delivery drivers over shop customers. Terrible service. Definitely would not recommend.
