I have eaten here regularly for the past few years. The food is always excellent. The service is very hit and miss. Don’t like the compulsory 12.5% service charge. Would be happy to pay if the service was better. The landlord keeps excellent real ale, always in good condition. They have recently changed the furniture in the bar and restaurant area. It was too bulky, and was like an obstacle course trying to get through the restaurant. We were seated just in front of the door to the kitchen. I had to move the angle of the table, otherwise it would have been impossible for the staff to get past. The older furniture that they had previously, suited the age and style of the building far better.
Cosy Hotel in the heart of Lavenham. My partner and I stayed at this hotel whilst attending a wedding nearby. The hotel itself is located on a square with free parking. The pub drinks were reasonably priced. However I thought the breakfast was pricy, £17 for a full English. Which is more expensive than London prices. The room was very spacious we were in room 8. The bedroom had a smart tv and king size bed. The bathroom was quite small. My partner had issues using the shower as the bathroom ceiling was quite low and he is tall. Staff were very friendly and helpful. We paid £120 per night (weekend)
I made a reservation for a special meal at the hotel's restaurant. The food was excellent and I would highly recommend it. However, the service was terrible. The head waitress/supervisor never smiled and was very abrupt in her responses. She was lacking in attentiveness, politeness, and other good waitress qualities. She also ruined the surprise we had planned, despite discussing it beforehand. I was extremely disappointed. I wanted to not pay the 12.5% service charge, but it was mandatory. I paid quietly and left, knowing I would never come back.
I'm just talking about the restaurant. We didn't feel welcome. Staff needed to ask the supervisor absolutely for everything. They don't have changing room for the little one and couldn't offer me an alternative place. We asked to be accommodated in a table which they said it was for customers with dogs but later other family was accommodated there without dogs. They couldn't even take well note of the coffees, but I gave 2stars because the food was really good.
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We visited The Angel Hotel for lunch and were delighted with the friendly atmosphere and staff. The food and service were excellent, with reasonable prices. The cleanliness, including the toilets, was top-notch. A highlight of the hotel is its great value.
Food & Drinks: I made a reservation for Sunday lunch and was impressed with the excellent service and amazing food. Rating: 5/5
Service: 5/5
Location: 5/5
Highlights of the hotel: Great view, peaceful atmosphere, suitable for kids, excellent value.
Had a great meal here big improvement on my last visit a year or so back. Best range of beers in the village also and an independent business. Location: 5
Great spot for an overnight stay. Certainly recommend it to everyone. Meal was good and the staff were great. Rooms: 5 Service: 5 Location: 5
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Stopped off for a light lunch. Great location. Good service and one of the the best sandwiches I've ever had. Service: 5 Location: 5
The pub was full of yuppies, some rather past it (getting old) and that's from an old man of 79. Location: 5
