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"The worst fish and chips I have ever had. The soggy batter oozed with fat and the chips were flaccid and greasy. Unable to eat batter or most of the chips because of this. Would not recommend."
Phone: +441914556060
Address: Coast Rd, NE34 6SS, South Tyneside, United Kingdom
City: South Tyneside
Website: http://www.marsdengrotto.com/
Dishes: 0
Amenities: 8
Categories: 5
Reviews: 4763
I was extremely disappointed with my experience at this restaurant. Despite making a reservation, we arrived to find that only sandwiches were being served due to a fault with the fryer. There was no advance notice given about the limited menu. If the customer service had been better, we may have decided to stay for a drink while we made arrangements elsewhere. Unfortunately, the person we spoke to did not offer a sincere or courteous apology. The overall atmosphere of the restaurant was reflected in the sad banner outside, indicating that a much-needed happy facelift is in order. It's a shame that our experience was so disappointing.
Excellent customer service, we were part of a private party and the bar staff were excellent chatty happy smiling and working hard to get everyone served, the food was a barbecue cooked outside so must have been a challenge due to the weather but my Burger was absolutely perfect with hot chips and a sausage alongside was outstanding, friend were staying in the hotel part so viewed the rooms and wow 5 star easy.
Not at all busy but took well over half an hour for sandwich order. It tasted fine but, whatever you do, do not order coffee. Undoubtedly the worst flat white I have ever had. I was even moved to say out loud that looks awful only to be ignored by staff member. Please train the staff to use the espresso machine.
Over priced poor quality food! Fries still frozen, burger over cooked. Wraps expensive and mostly consisted over raw out of date peppers. The wraps themselves tasted like just been defrosted . The toilets were dirty, broken and smelt
The worst fish and chips I have ever had. The soggy batter oozed with fat and the chips were flaccid and greasy. Unable to eat batter or most of the chips because of this. Would not recommend.
