McDonald's offers great food, but unfortunately, the customer service leaves much to be desired. The clerk shorted me on a sausage biscuit, insisting that I hadn’t ordered it, even though my ticket clearly indicated otherwise. The manager was quite rude and seemed annoyed when trying to assist us. She also lectured me about my request for a free refill, claiming that my cup couldn’t be refilled since I had already used it. However, I called two other McDonald's locations in the Birmingham area while there, and they confirmed that free refills were available for in-store dining, which we were doing. When I mentioned this to the manager, she begrudgingly complied, but then commented to my wife...
Waited as long as a sit down restaurant in the drive through, told me they were out of what I wanted, settled for something else then waited close to 5 minutes with no response even trying to talk a little myself. After pulling up to the window, claimedthat I was trying to place an order at the window and that I need to go back through and order through the speaker like I justdid, took close to 30 mins for the whole process and ended up making me late to work for no reason with no breakfast, and fromother reviews looks like this McDonald's seriously has needed new management/maybe new gear for awhile, I'd recommend drivingextra to a different McDonald's for sure.
The worst experience I?ve ever had at a McDonald?s, I went yesterday around 1:45 to get an order off the app, I placed a single item order and my wife placed one on her account, they were too incompetent to figure the orders out then argued with me aboutmy order when I had a receipt with all of the information confirming it was that location and just placed. I only got half myorder and was argued with by the ?manager? that I wasn?t getting the rest because it hadn?t ?come through?. I had every bit ofinformation needed and they argued over a sandwich that was less than $2. As a restaurant manager, that?s ridiculous and I maynever go to a McDonald?s again.
It took 10 minutes to prepare two sausage, egg, and cheese McMuffins, and when the attendant came to me, they asked what I had ordered. I can't believe it—this was the third time I've experienced poor service here.
Book a table now
We placed a breakfast order at the drive-thru. The staff was polite, and our order was accurate. The food was delicious.
Iced French Vanilla Coffee
4 Piece Chicken Mcnugget Happy Meal
6Pc Chicken Mcnuggets Happy Meal
Strawberry Shortcake Mcflurry
Sausage Egg Mcmuffin Meal
Classic Cheeseburger Pack
