Cooperate has really failed this McDonalds. They have failed to properly equip and train their store manager, manager and crew trainers. And you see that in the performance and the customer service given by their crew members. As someone that once workedat a Micki D I understand, but I?ve been coming to this Micki D for a while, even before the pandemic and nothings changed. I?vecalled cooperate and nothing changed. I went this morning and person taking orders did not know how to properly or respectfullytake order. I was left waiting. And they don?t respect protocol. The manager Val, not only did she not have her mask coveringher nose and her mouth, she does not display good work ethic and a...
Mcdonald's - Table reservation
461 S Vincent Ave, 91790, West Covina, US, United States Reservation"I ordered three hot chocolates and waited ten minutes for them to be made with hot milk."
Details
Phone: +16269627650
Address: 461 S Vincent Ave, 91790, West Covina, US, United States
Reservation, Booking
City: West Covina
Website: https://www.mcdonalds.com/us/en-us/location/CA/WEST-COVINA/461-S-VINCENT-AVE/35453.html
Opening hours
Monday: 05:00 -23:00
Tuesday: 05:00 -23:00
Wednesday: 05:00 -23:00
Thursday: 05:00 -23:00
Friday: 05:00 -21:30
Saturday: 05:00 -21:30
Sunday: 05:00 -23:00
Statistics
Dishes: 10
Categories: 5
Reviews: 543
Address
Reviews
Waited probably 10-15 min for the clerk to take my order and the automated kiosks were disabled. Eventually I got an order placed. Later the manager brought my order to the counter where I presented my receipt for pickup. Almost immediately afterwardsI sat down checked my order then began to eat, then some other irate food delivery worker (like door dash) walked up and accuseme of stealing his order. Meanwhile the manager just did nothing even though she had checked my recipe moments before. Iusually avoid McDonald's but it happened to be next to the job where I was wondering that day. I will not be doing anymorebusiness with them.
I have mixed feelings about this McDonald's. I ordered a Shamrock Shake, a Big Mac meal, and some cookies from the menu. Unfortunately, my order was missing a Big Mac and the sauces that usually come with the meal, and I didn't receive all the cookies I requested. On the bright side, the Big Mac I did get had an extra patty. When I pointed out the missing items, the staff were very friendly and promptly provided everything without any problems. Overall, it was a somewhat mixed experience.
The restaurant has 2 efficient drive-thru stations, which is great for quick service and reduces wait times. Ordering online is recommended for a faster experience. The food is good for a quick meal and is considered to be healthier than most McDonald's in Los Angeles County. I tried the Mac chicken and found it to be a bit spicy but delicious. The Dr. Pepper tasted authentic and not watered down. Book a table now
This is probably the dirtiest and most disgusting McDonald's I've ever been to. The place literally had trash thrown about, there was a homeless man hanging out in the back by the restrooms, our food containers were covered in grease, the girl takingour order did not listen when we did the order and got most of it wrong. Will definitely not come back to this one, picturesattached for reference.
I ordered 20 Pcs of Chicken nuggets, a fry, 2 drinks and 2 McChicken. I wasn?t given a receipt and when I got home no freaking nuggets. So I tried calling to see what else can be done but no response. Lame. They definitely charged me too because I checkedthru my bank app. My advice, ALWAYS check your bag before you drive off. They always miss something, that part was on me.
I can?t believe this place. They were untrained and completely rude. They forget orders. I ordered a happy meal for my sister, chicken nuggets and when I got the happy meal there was no chicken nuggets we had so many problems with our meal. They gave usno napkins like what?!?? Unbelievable!
This place doesn’t give out refills yet they change quite a ridiculous price for a large drink. Any other Mc Donald’s offers refills. Maybe these owners of this particular site need to wake up. Book a table now
They not served Coffe refill the lady ots to Rude I do have a really bad experience not Recomended this Macdonald
I ordered three hot chocolates and waited ten minutes for them to be made with hot milk.
Dishes
Book a table now
West Covina
Categories
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North American
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Coffee & Tea
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Fast Food
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American
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Burgers
Amenities
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Wheelchair Accessible Entrance
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Wheelchair Accessible Seating
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Accepts Credit Cards
- Table reservation
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Credit Card Payments
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Good For Groups
- Reservation
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