This was always a go to Nando’s for me, but at my last visit I was disappointed that a lot of the staff just seemed to be wandering around or talking rather than handing out the food which had been left on the hot plate for quite some time. When the staff spoke to me they were all very polite but the wait for the food was very long especially as I could see it on the hot plate for 10 or so minutes! There were two members of staff who deserve a massive shout out, a girl called Molly in the kitchen preparing and plating up was working so hard! A boy wearing a red Nando’s top, I think with the name Matt or something was also great, he came from the front to the hot plate and told his colleagues...
I spend £1000's in Nando's every year, I go to a lot of them. I recently went to the Nando's at Chatham Docks, and it was one of the worst Nando's I've had. The food was cold. Corn on the cob had gone wrinkly, the chicken was hard and chewy. The chips had been cooked a good 20 minutes before we got them, and reheated under the heat lamp. Had to send back the food. Restaurant had air conditioning on, even though it was cold and raining outside. Staff didn't bring us our glasses, (literally a first for us). Honestly, go to the one at Hempstead Valley, they're one of the best in the region and I stand by that. Also noticed how small the butterfly chicken has gotten at all locations.
It seems like Nando's has declined in quality. There was no one at the reception to greet us, most tables were dirty or not set properly, and there was a lack of cutlery. We had to ask our waitress multiple times for forks, only to be directed to them by a different staff member. The portions were small and the quality of the chicken seemed lacking. The food had been sitting out for a while before it reached us, and salt was missing from most tables. Nando's used to be better than this and could be improved with better service and attention to detail. It was a disappointing experience due to the understaffed and disorganized environment.
Nando 's are terrible value for money now. Outrageously small portion sizes vs the cost 1/2 a chicken is literally a leg and a shoulder of a very small chicken no breast at all. 2 butterflied breasts is a single small chicken breast cut in half. The broccoli side (which costs £4) is literally 2 pieces of broccoli. They are the worst example of shrinkflation I 've seen in mainstream UK food chains. Stay away until they do better.
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I visited Nando's in Chatham for the first time and was taken aback when a worker loudly scolded me for not waiting outside to be seated. I was left feeling embarrassed and shocked. To add to my disappointment, my dessert arrived 30 minutes late.
Nandos, as usual, food is perfect, service is great and atmosphere is always good. This was the first time they did not check in on our table during the meal (did not remove the rooster stick) even though it was not crowded.
Cold food. Wasn’t expensive but was cold. Not even lukewarm, stone cold food. Brilliant friendly staff but that won’t make me come back. Good warm freshly cooked food is what brings customers back!
Food was in good condition and it shocked me to see how fast the food was delivered to me considering how busy it was. Great Job Nando's!
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Impromptu dinner here yesterday. Food was well cooked and hot as usual, staff were friendly and quick service!
The food was excellent as always. Nando's never disappoints.
