I called to update my order after placing it through the Papa John's app, hoping to add an item. I was informed that the pizzas were still baking but I could only make changes if I ordered through UberEats or a similar service. It was also noted that they no longer accept card payments in-store, which I found surprising since I had paid by card before. During my call, it felt like the staff didn’t want to assist; I could hear someone shouting in the background. My order took over an hour to arrive, with 50 minutes of that time after the status had changed to “out for delivery.” When it finally arrived, the pizzas were cold, and there was no traffic according to Google Maps. In an industry th...
