I was staying at the Bertram inn and tried calling down to place an order for pickup. No answer from the restaurant twice. So I went down in person and was able to place an order with a server. I then sat and waited at the sushi bar for 30 minutes before finally asking where my food was and being told that it was ready and given to me. It wasn't busy by any means, I'm pretty sure they just forgot about me.I get back up to the room with my food and open it up only to find out that they completely forgot my son's hot dog order. So back down to the restaurant I go and I have to wait another 10 minutes for the hot dog.Finally, when we are all sitting down and eating the food, my wife and I both...
Somewhat disappointing. 18 years ago we were married at this facility, so obviously I want to continue loving all aspects of it. The food is still great, the service is lacking. A server glued to her phone, another asked if we needed anything, we replied that we were ready for the check and still waited over 15 minutes for yet a third waiter to ask as we were putting on our coats, if we were ready for the check. I truly thought our request of to go boxes, and subsequent packing of our food signaled that we were done. I definitely thought that the initial request for our check would be honored. I would sadly choose elsewhere for a service oriented experience.
Bar and sushi staff were fantastic. My Old Fashioned and wife's Martini were great, definitely worth the reasonable price. The Red White and Blue sushi roll and miso soup were top notch. First night staying at the Bertram and absolutely thrilled to go back again.
The food here is excellent! They have fantastic happy hour specials on appetizers and sushi. Overall, it's a wonderful experience with great food, attentive service, and great value. I really enjoy the shrimp tacos, crab beignets, and short rib quesadilla!
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Shayla was our server, and she was both quick and efficient while also being friendly. She took the time to listen to our requests, unlike the other server who seemed to rush around. Shayla truly made our dining experience memorable. Thank you, Shayla!
For a hotel restaurant Paws is very good. Service may be a tad slow at times, but the food is pretty consistent. Try the bacon wrapped filet or the clambake if it is still on the menu. The chicken from the clambake is amazing.
Nice hotel bar. It includes a few locals that hang out most nights it is open. Food was as you expected. And they do have happy hour specials.Service was great! Very friendly and answer questions about the area.
Usually quiet. Food is good-not gourmet but a place you can have a nice dinner without rushing. Not a large menu but ribs are excellent and portions are large. We will be back.
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Ken prepares some of the finest sushi I've ever tasted. It's incredibly delicious, fresh, and crafted by a true professional.
We had a great time at the Jeffersons Bourbon dinner. Service, food and drinks were great!
Grilled Airline Breast Of Chicken Grits
Garlicky Loaded House Cut Fries
Roast Broccoli And Cauliflower
Smoked Chopped Chicken Livers
Prince Edward Island Mussels
Herbed Grilled Rainbow Trout
Roasted Vegetable Ravioli
