I frequently visit this restaurant because I'm a big fan of their chicken. However, during a recent drive-thru order, I encountered an issue. The employee taking my order struggled with English, which made the entire experience frustrating. She clearly misunderstood my order and got it completely wrong. Frustrated, I parked and went inside to resolve the issue, but I was met with a defensive attitude, as if I was the one in the wrong. I expressed that I wouldn't return to this location again. If you're hiring people who have difficulty communicating in English, they shouldn't be working the drive-thru. It's not fair for customers to repeat their orders multiple times, and it's unacceptable f...
I had a disappointing experience with my recent DoorDash order from Popeyes Louisiana Kitchen. Three of my side items were missing, and after trying to call three times without success, I had to go to the restaurant in person. When I arrived, Kristopher Ordoñez, who said he was in charge, refused to provide a large red beans and rice as compensation for my time and gas, telling me to contact DoorDash instead. However, the error was on the restaurant’s end, not DoorDash’s. I showed him my receipt, which included my address, and that made me uncomfortable. When I asked for his supervisor’s name, he declined and was quite rude. I pointed out his confrontational attitude and chose not to engage...
The food was delicious, but the service was incredibly slow. It took 30 minutes to get through a line of only seven cars, with each order taking about 4 to 5 minutes. I had to repeat my order multiple times. I ordered a spicy sandwich meal without pickles, extra sauce, mac n' cheese, and a Sprite, and fortunately, everything was accurate when it arrived. However, I can only give the atmosphere one star. The line was situated right in the middle of the road, and the staff appeared to be rushing me despite moving at a very slow pace.
I ordered a chicken sandwich, but the chicken was dry. The only redeeming qualities were the bread and pickles. The employees didn't acknowledge my presence when I walked in, despite a few of them looking my way. I was left standing there trying to figure out who would assist me. The older woman seemed to have a rather unfriendly attitude.
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As a delivery driver, I recently picked up a customer's order that included a combo meal and drinks. However, the waiter intentionally withheld the drinks. I had to double-check the order to ensure everything was included, which was quite frustrating. As a result, I felt compelled to leave a negative review.
Consistently outstanding experience. The tall woman who served me was wonderful and very friendly. I’m concerned that she and the rest of your staff might not be earning a living wage. Please improve this situation.
Server (Maria) appeared to be overwhelmed working both the drive thru as well as the counter!! But with highly skilled servers like Maria, she handily kept an even keel provided superior service regardless!!
The two-piece special is now priced at $2.29. By filling out the back of your receipt, you can get two pieces of chicken and a biscuit for free when you buy a large drink.
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The young cashier named Alex deserves 5 stars; she’s fantastic! Unfortunately, everything else gets only 1 star.
They take a long time to attend to me and an even longer time to prepare the food.
