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"Food was excellent, but wait time was 30min in the drive through, you need to order online unless you want a long long wait"
Phone: +14178688188
Address: 1316 North Glenstone Avenue, Springfield, 65802, United States Of America
City: Springfield
Dishes: 10
Amenities: 2
Categories: 5
Reviews: 6169
Well I have always loved the food choices but haven?t been in lately. Saw several not so good reviews but had an opportunity to give it try anyway. We worked outside until almost dark but got there at 8:15pm (hours are posted OPEN til 10pm) EPIC FAIL! Didn?t get to eat anything. We walked in and were told we are only open for drive thru. Nothing posted, no indication of why. So I asked why it was not posted or anything. Got told ?sorry we are closing a little early still?. REALLY!! An hour and 45 minutes is NOT a little early. Sad, it takes little effort to update online so people don?t waste time. New management or something?
We love Schlotzky's original sandwich. We saw this place and decided that this would be our dinner. We were there early in the evening and it wasn't crowded. We were welcomed and our order was quickly accepted. Our food came out in time. We ordered the deluxe original in large and share it. They cut it and put it on two plates for us. The Deluxe has extra meat and the big one is HUGE! We had chips and a soda and we were both satisfied. The sandwich didn't disappoint! The meat, the amazing bread and the toppings make it a favorite among us!
We have been wanting to try this place for a while and decided to order delivery. The sandwich was pretty dry, it lacked sauce. The bread didn't really go with what the sandwich was. The meat was also dry which is always weird. The BBQ chicken calzone was good, we ordered extra jalapenos and if they call that extra..they're crazy. The kids pizzas were barely touched. They didn't like the pizza dough. Worst part. They forgot my child's juice, the extra BBQ sauce, and my child's cookie.
I came through the ride thru to lunch for my work. You messed up my boss's food. At first they were very apologetic and sincere. Secondly, they immediately tried to make it right and gave several options to make it right. Thirdly, when I returned to the store, I was greeted with a friendly smile and everything to make our order right. The woman who helped me was very kind. They went honestly beyond and beyond to make their mistakes.
Food was excellent, but wait time was 30min in the drive through, you need to order online unless you want a long long wait
