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"The kebab was well-prepared, the service was friendly, and there was minimal wait time. I plan on trying a different dish next time as there are many enticing options on the menu."
Phone: +441383739393
Address: 12 Chalmers St, Fife, United Kingdom, KY12 8AT
City: Fife
Website: http://newserena.com
Monday: 16:00-00:00
Tuesday: 16:00-00:00
Wednesday: 16:00-00:00
Thursday: 16:00-00:00
Friday: 16:00-01:00
Saturday: 16:00-01:00
Sunday: 16:00-00:00
Dishes: 2
Amenities: 6
Categories: 5
Reviews: 7501
I visited The New Serena on Saturday, September 24th, 2022, to order chicken pakora. I inquired about whether the dish came with chilli sauce since it was not specified on the menu. Unfortunately, when I got home, I found that there was no chilli sauce included with my pakora, and instead, raw onions were scattered over it in an attempt to make it more visually appealing. The pakora was dry, chewy, and lacked flavor without the chilli sauce. I cannot recommend this restaurant as they were unable to fulfill a simple order correctly. I would have been happy to purchase chilli sauce separately if it was not included. Being deceived and served chicken pakora covered in raw onions was unacceptabl...
Once again, another disappointing meal experience. I placed my order at 5:20 and it did not arrive until 7:45. I had to make 17 calls to the restaurant, only to be repeatedly told that my order was on its way. When the food finally arrived, it was all cold and had to be reheated in the microwave. I have definitely learned my lesson this time and will not be ordering from this restaurant again. If I could give a negative score, I would rate it -5.
I placed an online order with this restaurant in hopes of enjoying a late-night treat with my family. The delivery driver was extremely late, and when I tried to contact him he requested that I meet him at the door. I waited there for 30 minutes, but he never showed up. When I called him back, he answered and then immediately hung up on me. This kind of behavior is absolutely unacceptable.
I tried Serena for the first time about 3 weeks ago and had the Southern Indian chili chicken. It was excellent. Last night, I went back and had the same dish and some onion bhajis. Both were excellent. I would give it a 10 out of 10. The staff were also very nice and friendly.
The kebab was well-prepared, the service was friendly, and there was minimal wait time. I plan on trying a different dish next time as there are many enticing options on the menu.
