I have never had a bad experience until this morning at this Starbucks in Hazelwood. I ordered my tall hot green tea and coffee from my app while at home. It was was paid for already also. So I pull up and see someone at the speaker ordering. I had to pull around. They were still sitting there. No one else was in line or at the window. So I just went around to the window. I didn’t know the rule that I still had to stop at the speaker no matter what. Well anyway I was there after the time that the app said it would be ready. The woman at the speaker talked to me like I was so terrible for not stopping at the speaker. She said they didn’t even know if it was ready. Another lady came to give me...
Low customer service standards. I ordered through the app for drive through pickup and when I got the drive through a man literally mumbled something I was confused but I stated I was here for a drive through pickup. Then a woman got on the speaker and screamed something inaudible. I just pulled around and then the woman at the window furrowed her eyebrows, opened the window and asked can she help me?, I said I’m here for a pickup order and stated my name. She raised her voice and said “WE AXED (asked) YOU TO HOLD ON!”. I get it, it must be frustrating to be misunderstood but if that is a reoccurring issue, (which I imagine it is) then maybe it’s not the other people that are the issue. Eith...
I had a disappointing experience at this Starbucks location. The manager was quite rude and argued with me after I had already waited in the drive-thru line for 35 minutes. If you check your cameras, you'll see I'm telling the truth. They messed up my drink, yelled at me, and refused to remake it, forcing me to wait another 10 minutes. This level of unprofessionalism was shocking. I thought Starbucks prided itself on customer service. The environment here felt chaotic; I witnessed the manager arguing not just with me but also with other customers. My drink was prepared incorrectly, and after such a long wait, I felt I had no choice but to leave without it being right. Additionally, I didn't...
I received my drink promptly and it exceeded my expectations. The staff was accommodating when I requested a non-dairy option, showing no signs of annoyance. As someone with food intolerances, I really appreciate not feeling like a burden when I ask questions. Overall, I had a fantastic experience with the food, service, and atmosphere all receiving a perfect score of 5. I dined in and spent around $10–20 per person.
Book a table now
25 min walk from Bommarito, Nissan. Fast, friendly, and professional baristas. Clean facilities. -thank you. Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Bacon Gouda Egg Sandwich Parking space: Plenty of parking Parking options: Free of charge parking lot
Was in drive thru line for 35 minutes! Horrible service, drink was water down and staff members seem so lost. Location in St. Charles is extremely better. Close down this location if you can’t meet basic needs. Food: 1 Service: 1 Atmosphere: 1
No issues. Made right Service: Take out Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Iced Caramel Macchiato
Coffee was great but location is ghetto Service: Take out Meal type: Lunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 3
Book a table now
Service: Takeaway Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5
Service: Takeout
Meal type: Other
Price per person: $1–10
