This location is always clean. The service is always slow with a huge lack of customer service etiquette. They play extremely loud music. They never greet you. They walk up to the cash register to take your order without saying a word and just looking at you. Today I saw a perfect example of how poor leadership trickles down to the entire team. They're very unprofessional. Manager became upset with me because I questioned if they completed my order correctly. She yelled at me. I yelled at her. As a manager She should have been more interested in rectifying the problem or addressing the concern instead of going caring on me. The unfortunate thing is that this location is consistent with a lac...
This location used to be wonderful. Lately, the smoothies have been okay at best. The staff are not very friendly through the drive-through or if you go in person. Also on numerous occasions, I’ve gotten a smoothie and they’ve practically been like water and not smoothies. After having this happen about three or four different times, I went inside and asked the manager about what they could do to make it right and they said unfortunately nothing. After having gone to this location for several years, it’s really disappointing to see how much things have changed as of late. They’ve lost a customer who has been going here for a really long time!
Get my order wrong every single time. They don't pay attention to the details. I ask for no turninado every time and i get the turninado everytime. Makes the smoothie undrinkable. Way too sweet. Food items are always wrong if I ask them to remove or add something to the sandwich. They just give you the basic version of whatever you order and never pay attention to the details. I'm done with them...
Super disappointed in our smoothie order we received tonight. We ordered 2 full size smoothies $7+ each) and 2 kid smoothies $5 each), and they all came 3/4 full or less see pic). We have been customers from this location for years and never had a problem until now. Feeling really gypped on the money we spent on dinner $44) and what we received.
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First time here. Went through the drive thru. Hot day and it was busy but service was actually quick. Ordered a Kiwi Quencher and it was amazingly delicious. I will definitely go again because there were a few other items on the menu I'd like to try!
Let me start off by saying I LOVE Tropical Smoothie, just not this one. Always slow. Don't even think about placing it in their app because it'll still take them more than an hour. I go to other locations if I can.
Don’t matter which location, the beach bum white chocolate and pea protein all taste identical. I love it. Just mad they upped their point system. Basically capitalizing on our addiction.
The food was quick and the drinks were amazing. The only complaint I have is that what you get for the price is not exactly worth it to me. Other than that everything was great.
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My daughter and I stopped after she had an afternoon outpatient surgery. She couldn't eat or drink beforehand. Healthy and tasty food is found at Tropical Smoothie Cafe.
Waited 14 mins for 2 smoothie at 11:35am in drive thru. Why even have a drive thru?
