Today I had a terrible experience here. Since the lowest star is 1, I could not give it 0. A young lady took my order at 1:50 pm with no eye contact, and the point is she did not take my order carefully at all while she was doing her own thing. As a result, she made me a wrong cup of tea while I ordered a milk tea. When I asked her about her mistake, she glowered at me with the immediate answer that was my mistake and without any apologise. Such a bad customer service I've received ever. Is that the way she always treats customers? Bad customer service happened for me 2 years ago here, though I can not remember with the same lady or not. When I come back to give Blackball another opportunity...
Today I had a terrible experience here. since the lowest star 1 is, I could not give it 0. a young lady took my order by 1:50 o'clock without eye contact, and the thing is that she did not take my order at all attention while she did her own thing. as a result, she made me a false fool while I ordered a soldier. When I asked her about her mistake, she shined me with the immediate answer that was my fault and without apologising. such a bad customer service I've ever received. is this the way they always treat customers? bad customer service happened here 2 years ago, although I can't remember the same dame or not. when I come back to give blackball...read more
I like the tea here. Their green tea has good quality and strong taste so it tastes really good when mixed with others such as milk or juice. The service is below average with staff never smiling at the customers and they seem a bit rude to be honest. I just come here for the tea, trying not to be bothered by unfriendly staff as it is the only milk tea shop near Deakin.
The staff can come across as a bit cool, but it didn't really bother me. The person who served me had a good grasp of English, although I've seen mixed reviews about that, so it might vary depending on who helps you. The drinks and desserts were served promptly and were delicious! I'll definitely be returning.
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This store for student is a good choice， first it is near the school, not just for DEAKIN, and it is quickly to get drink and sweet meats, though, lot of people buy them. And also u can take the drink to the restaurant, not just buy sodas. I like new one, some black tea with milk cap.
Even taste is very good there but Won’t recommend this place,, staff are not friendly (very rude) and I went there twice, they also make wrong drink and not allow to change. Very bad customer service. China town one is much more better.
The $7 cup of tea was overpriced, especially considering the hard (old) tapioca pearls. The tea flavor was weak—barely better than plain water! Additionally, the staff was quite rude, particularly one young lady.
Service is so terrible here. Unfortunate because the drinks and tea itself is great. Staff barely understand English, and extremely hard to get past ordering. It’s a real shame!!
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that is the only bubble tea place in a beautiful radius, it is good enough. small place, but the tee itself is quite ok
The staff was rude and seemed to treat me poorly for no reason, even though I consistently spoke to them in English.
