On June 2 at 7:15 pm, I invited some friends to join us for dinner at the Coliseum restaurant. My family and friends and I booked a reservation for tonight two weeks ago. We often travel from Texas to Newport Coast. The Pelican Hotel and all of its restaurants were a pleasant experience for us. Tonight, we had a terrible experience, and I was highly disappointed in your service. Firstly, it took half an hour for someone to take our order at the table. After that, we waited more than an hour for our food. The medium well-done meat on my plate was completely undercooked, and no one asked if we needed anything else. Three wine glasses are needed. It took me two attempts to get a response from t...
A few minutes later, he returned and explained that the system wasn't working properly, so he needed to take our cards back again. To simplify things, we decided to just give him one card this time for the transaction. He brought us a receipt along with a manager who stated that they were resetting the system and that would be the only charge we would see.
However, we soon realized that he had mistakenly charged each card three times—my charge, which should have been $29, turned out to be $90 instead. The manager was not very accommodating regarding the situation, and despite the mix-up, we left a tip. I recommend visiting this place, but be sure to monitor your bank statements closely.
We waited about 20 minutes for initial service which we had to ask for. Our drinks took forever to come out and we could see them sitting on the bar ended up having to ask someone to bring them to us. It was just very slow and frustrating to have to wait so long, especially with kids. Then we were told it was a mandatory 20% service charge regardless of the lack of service! Food was great but we were so hungry and frustrated by the time we got our orders. Itâs a shame because itâs a beautiful place.
In the day it was a great place for dining with a spectacular view and terrific food⦠not so much now. They need a dress code â¦. Didnât need to eat and see a man with a tank undershirt and hairy arm pits!!! And since when do dogs eat in restaurantsâ¦there were at least 8 dogs at the time!
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This restaurant in Orange County is an absolute gem! It is one of the most romantic places with breathtaking views and is an amazing spot to watch the sunset. It is one of the best locations I have ever been to.
We celebrated my 7year old granddaughter birthday. She wanted to go to a 5 star. We made a great choice. Delicious food and gorgeous sunset. Our server was very attentive. We will go back.
I decided to give Coliseum another chance after a few disappointing visits, and I'm so glad I did. The food was delicious and our server was absolutely lovely.
I always have a fantastic experience here, thanks to the excellent waitstaff and delicious food. The views are absolutely breathtaking as well!
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The best and most professional service ever. We love going to dinner there, the food and view and ambiance is extraordinary.
I parked my car for free in the covered parking structure at Pelican Resort on a sunny Wednesday morning.
Organic Peanut Butter Banana Sandwich
Caesar Salad With Crispy Chicken
Chicken-Apple Sausage Or Bacon
Mozzarella Thin-Crust Pizza
Margherita Thin Crust Pizza
Avocado Scramble Egg Toast
Mediterranean Quinoa Salad
Vegetable Crudités Hummus
