Jersey Mike's Subs

I had called to confirm if the order I received was correct. A guy picked up the call and after getting a few words out, they hung up on me. I called 3 more times and someone finally picked up on the last call, but no one greeted me and they just left me on the phone listening to all the sounds going on around the store for 5 minutes until I gave up. I love eating at Jersey Mike’s, but this experience makes me not want to get anything from them. No customer service what so ever in this location.

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The owner of this Jersey Mike’s location is a 60 year old racist, white male who tries to give black people a hard time when patronizing the store. Today, one of the nearby hospital workers made a purchase at this location, and as usual because she is Black he tried to give her a hard time. He also tries to cut cost by using a lower grade of sub ingredients. If you have ever eaten at other Jersey Mike’s locations, you can taste the difference.

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Made an order for delivery, and it was never delivered. After I made the order for delivery on the app, the app switched it to pick up and I called numerous times immediately after and no one ever picked up and the voicemail was completely full so I couldn’t leave a message. Spoke with Ron today who was completely condescending rude arrogant. If I could give zero stars I would. Terrible customer service. I’ll be sure to contact BBB.

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Unfortunately this Jersey Mike's location is PERMANENTLY CLOSED. Publix is moving into the Cambridge Square strip mall and will acquire this space. Ron, the JM store owner/manager, tried working with JM corporate to get their assistance to move to a new location but they were not able to come to an agreement. So sorry to see them close.

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PERMANENTLY CLOSED please update your listing if you close or move a restaurant. Restaurant no longer exists at this location.

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