The experience at the register was frustrating. After completing my order, I placed another one, making it a total of three while two other customers waited. There was only one bag on the rack, and it seemed like they should have prioritized one customer's order at a time, especially since they knew there were two bags for pickup. A simple "What name is the order under?" would have sufficed for both of us. Instead, there was a rather dismissive comment about whether I wanted a drink, completely overlooking the situation. One lady left the store as if she owned the place, failing to hold the door, which slammed shut on me as I tried to push it open. It felt like a case of entitlement in the s...
I ordered my food online to speed up the process. When I arrived at the restaurant, I picked up my order and headed home. Unfortunately, I soon discovered that half of my order was either missing or incorrect. When I called to resolve the issue, I was informed that there was no manager available to speak with me, and they only offered to 'attempt' to rectify my order. How can you 'attempt' to fix an order? Long story short, I paid for a full order of thigh bites but received only three. I also ordered a bundle that should have included ten pieces of corn but only got five. This will be my last visit. It’s clear that the staff doesn't care.
I am absolutely appalled! Who serves raw chicken? You have one job: to ensure the food is properly cooked. I called the restaurant, and they offered to remake my meal—really, what good does that do? I'm completely disgusted and have no desire to eat there again. There were no apologies or genuine concern from management; the kid at the counter seemed more worried than they did. This is just unacceptable. Schiller Park, you need to do better. I just hope I don't get sick, or you can bet that I will be contacting my attorney and sharing my experience on social media.
I had the worst experience at the Schiller Park location of Wingstop. I'm usually a big fan of their food, but my delivery experiences here have been incredibly frustrating. Every single time I've ordered—I've placed four orders—there have been missing items. Each time I reach out to them, they just suggest I come pick up the missing items myself. I'm done with this location. It's unfortunate because I doubt the owners are aware of this ongoing problem.
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This restaurant can be quite inconsistent. On this visit, my food was prepared perfectly. However, during my visit the previous week, the Korean BBQ had a burnt taste, and the sauce was BLACK, which made me realize something was off. I ended up throwing it all away, unfortunately. It seems like there are days when the chef really delivers, but then there are times when I can hardly believe it's Wingstop. Consistency is definitely important.
The food is quite good, but the service needs improvement. I placed an order and waited inside for 30 minutes. When I inquired about my order, I found out that it had already been ready, but nobody had informed me! The service was disappointing.
They have the best workers, I have been coming to this place for more than a year and they have always amazed me especially Amer, what a guy, always nice and respectful. Thanks to him!
Every Friday, my son and I look forward to our tradition of "Wingstop Friday!" The Schiller Park location is our favorite, and it always delivers. Thank you, everyone!
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Did not offer me any condiments n I told them it was my 1st time there n wasn't sure what was the best way to order.
Ordered 10 boneless chicken wings. They handed me 10 salty and spicy chicken nuggets. Never again!!!
