Pollo Tropical
➤ 828 Providence Rd, 33569, Brandon, United States
Delivery Services, Caribbean, European, American
"The food at the Brandon location is good, but the poor customer service makes it not worth visiting. Every time I have gone, the service from the workers, both inside and at the window, has been terrible. Even when I try to avoid interaction by placing pickup orders, my order still ends up being incorrect and I have to return. I would recommend saving your money and dining elsewhere. On one occasion, when I asked to customize my bowl by adding chicken (and offering to pay extra), I was told it was not possible. When I inquired about getting chicken on the side, I was met with hostility. They need to improve their training and hire better staff. As it is, their current staff is driving away customers."
